As this was the second time I took it – a year and a half later – I really appreciated the updates that you guys had made, based on earlier feedback and on the continuing collapse during that interim. It felt timely (up-to-date).
Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better.
James Gordon, MD